Conversational user interfaces are a new and vital part of digital content and services. Today it is common for people to interact with productivity enhancing bots at work, and voice assistants at home and on the go. Businesses need to understand the capabilities of these new platforms and how they can be put to work.
We create chatbots that help you expedite your business processes, overcome bottlenecks, serve customers better, and derive business intelligence to drive innovation.
Leveraging the top chatbot builders and artificial intelligence under the ambit of Agile development methodology, we help you address existing challenges and discover new growth opportunities amidst stiff marketplace competition.
Augmenting Operations, Enhancing Customer Engagement
Fusion’s Chatbot solutions create positive customer experiences with your organization or serve as a virtual assistant to streamline business operations. Developed as a customizable platform – using Application Programming Interfaces (API) – it allows businesses to launch their Chatbot service to any channel like a website, mobile app, SharePoint, Skype, Facebook messenger or the intranet.
Fusion’s Chatbot solutions:
- Are developed using numerous frameworks and methodologies including a JSON/Node JS stack with Google’s Artificial Intelligence (AI) and Natural Language Processing (NLP) and the Microsoft BOT framework with the LUIS NLP
- Enables the adoption of a preferred technology stack while introducing the feature to clients or employees
- Speeds up the integration effort needed to connect the bot to databases
- Easily adds chat phrases or ‘utterances’ to grow the functionality of the Chatbot service over time
- Builds a ubiquitous chat ecosystem that will seamlessly integrate into the most complex of legacy environments
- Helps start the Chatbot service with a baseline of functionalities that have already been built
- Have the machine learning capability to truly personalize each customer’s Chatbot experience
- Improves and personalizes the experience the more it is used by customers
- In essence, the Chatbot experience gets smarter each time and evolves automatically to provide a service that is unique and tailored precisely to each customer’s needs.